Fidium and Consolidated are used together here because Maine and other New England bills may still show either name. Confirm the company and the phone number on your statement. Figures were checked on official Fidium pages on November 11, 2026.
What Fidium actually charges
Fidium advertises contract-free fiber with unlimited data. On fidiumfiber.com on November 11, 2026, first-year promotional prices (bank AutoPay and paperless billing required; standard rates apply after the promo) were listed as:
| Plan | Advertised first-year price | Undiscounted monthly price on Fidium's FCC label |
|---|---|---|
| 300 Mbps (symmetrical) | $30/month (shown as marked down from $50) | $95/month |
| 1 Gig (symmetrical) | $50/month (shown as marked down from $70) | $115/month |
| 2 Gig (symmetrical) | $60/month (shown as marked down from $80), with a limited-time $250 streaming bonus for new customers who qualify | $130/month |
The crossed-out "was" prices on the homepage are not the same as the FCC-label monthly prices. The labels state that the listed monthly price is not an introductory rate and that it does not include discounts. That is why a bill can rise sharply if a first-year discount simply expires. Labels also list an optional WiFi gateway at $10 a month (waived on the 2 Gig label when the waiver applies), a $5 paper-invoice fee waived with paperless billing, a $199 professional installation fee that is often waived, no early-termination fee, and no data cap. Some New Hampshire communities add a Fiber Infrastructure Build Recovery Fee.
Open the labels: 300 Mbps, 1 Gig, 2 Gig.
Who to call
Fidium's residential broadband labels list customer support at 1-844-434-3486 and fidiumfiber.com/contact-us. The site also shows 1-866-356-5864 for address and availability help and 1-855-459-2889 for continuing an order by phone. If your bill still says Consolidated Communications, use the number printed there — some longer-tenured customers still reach a different line. Have the account holder ready, plus a recent bill.
What to say
A clear, low-conflict request works for many Fidium customers: ask to renew the promotional rate, or to be placed on the current advertised rate for your speed.
"Hi, I'm the account holder. I've been a Fidium customer since [date]. My promotional rate ended, and the bill is now [amount] for [speed]. I'd like to renew a promotional rate, or be put on the current advertised [speed] offer, which I see listed at [current first-year price] with AutoPay and paperless billing. I want to keep the same speed, with no new contract and no added phone or TV."
If they hesitate: "I also have a quote at this address from [competitor you actually checked — for example Spectrum or another local fiber builder] at [rate and term]. Can you match or beat that for 12 or 24 months?"
Before hanging up: "Please confirm the monthly rate, the term of the discount, AutoPay and paperless requirements, whether the gateway is included, and that there is still no early-termination fee. Can you email a confirmation?"
If the first representative cannot adjust the rate, ask specifically for the retention or loyalty team and call back if you get a hard no that does not match what other customers are being offered.
Pitfalls to watch
- AutoPay and paperless are usually required to get the advertised price. Fidium's site says the best advertised price requires AutoPay from a bank account, paperless billing, and a Fidium online account. A paper-invoice fee of $5 appears on the labels. Some customers have also reported the company reframing an AutoPay "discount" as a fee for not using AutoPay — read the bill line by line if a small charge appears.
- The standard rate is much higher than the ad. Budget for the label price if you do not renew a promo, and set a reminder before the new promo ends.
- Do not accept a speed change or a bundle you did not ask for just to get a lower advertised number.
- WiFi extenders are listed on Fidium's site as extra on some plans (the November 11, 2026 footer mentioned extenders at $7 a month, or a limited-time $5 on certain new-service plans, and waived on 5 Gig or faster). Ask whether any extender charge is on the account.
- Legacy copper or "Consolidated" internet is a different product from Fidium fiber. Do not compare a DSL bill to a fiber ad without checking whether fiber can actually be installed.
If you'd rather have someone else call
The steps above are written so you can do this yourself. If you would like HikeCut to handle the call, we will review the bill first and only take the case if we see a path to at least $15 a month in savings. You pay 40% of documented first-year savings, and nothing if nothing is saved.
Sources
- Fidium Fiber homepage — advertised first-year prices, AutoPay/paperless requirements, no-contract and no-data-cap claims, extender and offer footnotes. Checked November 11, 2026.
- Fidium FCC labels: 300 Mbps ($95), 1 Gig ($115), 2 Gig ($130), including support number 1-844-434-3486.
- Fidium Fiber in Maine and Consolidated Communications: Internet in Maine.
- FCC Broadband Consumer Labels.
Want us to make the call?
If you'd rather not spend time on hold, HikeCut will talk to your provider for you. We only take cases where we see a path to at least $15 a month in savings. You pay 40% of documented first-year savings, and nothing if we don't save you anything. We won't downgrade your plan or accept a new contract unless you approve it first.
Check my bill — free